Welcome to our website! These terms and conditions outline the rules and regulations for the use of our website. By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use our website if you do not agree to all of the terms and conditions stated on this page. The following terminology applies to these terms and conditions, privacy statement and disclaimer notice and any or all agreements: "Client", "You" and "Your" refers to you, the person accessing this website and accepting the Company's terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company.
1. Product Information and Accuracy
We strive to provide accurate and up-to-date information regarding our products, including descriptions, images, and pricing. However, we cannot guarantee that all information is error-free or complete. In the event of any inaccuracies, we reserve the right to correct them without prior notice.
2. Orders and Payments
2.1 Placing an Order
When you place an order with KILIMISTIC, you agree that all information provided is accurate, complete, and up-to-date. We reserve the right to refuse or cancel any order for any reason.
2.2 Payment
All payments are processed securely through our designated payment gateway. By providing your payment information, you authorize us to charge the total order amount to the selected payment method.
3. Shipping and Delivery
3.1 Shipping Time frame
We are pleased to announce that we ship our products worldwide! All orders are sent via Canada post. The order is prepared and shipped out in 3 business days.Once the order is shipped, you will receive an email confirmation with the tracking number.The customer is responsible for any taxes or customs fees charged by their local government.
The customer is responsible for tracking the package to make sure it arrives safely to the destination.shipping is free on orders over $500.We do our best to assure products arrive within the quoted time frame. If an unforeseen delay occurs, we will notify you. However, we don't accept order cancellation or compensation for late delivery.
If the receiver refuses the delivery of the package, he/she won't receive a refund and will be charged for any additional shipping and handling fees to reroute the package to sender.
3.2 Delivery
We rely on third-party shipping services to deliver our products. While we make every effort to ensure timely delivery, we cannot be held responsible for any delays or damages caused during transit.
4. Returns and Refunds
4.1 Moneyback Guarantee
We offer a 7-day moneyback guarantee on all our products. If you encounter any problems with the product or if it does not match the images provided, you may request a return and refund within 7 days of receiving the product.
4.2 Return Process
To initiate a return, please contact our customer support team and provide all relevant information. The returned product must be in its original condition and packaging. You are responsible for all return shipping costs.
4.3 Refund Timeline
Once we receive the returned product, we will process the refund within one week. Please note that it may take additional time for the refunded amount to reflect in your account.
5. Privacy and Data Protection
5.1 Information Collection
We collect and store personal information provided by you during the ordering process, including but not limited to your name, email address, and shipping address. By providing this information, you consent to its collection and use for order processing and customer support purposes.
5.2 Payment Information
We do not collect or store customers' payment information directly. All payments are processed securely through our designated third-party payment gateway. Please refer to the payment gateway's privacy policy for information on how your payment information is collected, used, and protected.
5.3 Data Security
We take appropriate measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet or electronic storage is entirely secure. Therefore, we cannot guarantee absolute data security.
5.4 Third-Party Disclosure
We do not sell or disclose your personal information to third parties, except as required for order fulfillment and legal compliance.
5.5 Cookies
Our website may use cookies to enhance your browsing experience. You can modify your browser settings to disable cookies if you prefer.
6. Intellectual Property
All content on the KILIMISTIC website, including images, logos, text, and graphics, is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent.
7. Limitation of Liability
To the fullest extent permitted by law, KILIMISTIC and its affiliates shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use our website or products.
8. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of Canada. Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts located in Canada.
